GENERAL BUSINESS CONDITIONS AND WITHDRAWAL OF ORDER AND SHIPPING

Your orders are fulfilled by our direct sales partner HQ Media.

1. Domain
All your orders of box products or downloads on this Website refer to the general terms and conditions of usm.de. We decline any differing conditions of the customer, unless we explicitly agreed to its validity.
 
2. Conclusion of contract and contracting party
The presentation of goods in our online shop shall not be considered as a binding offer, but only as an online sales brochure. After entering your personal data and clicking on the OK button you give a binding order of the goods contained in the shopping cart. Before ending the ordering process, a confirmation window with your ordering details opens, to give you the possibility to check and modify your order. Directly after placing your order you will receive a confirmation by e-mail (confirmation of order). The contract is concluded, as soon as we confirm your order by email, via postal letter (acknowledgement of order) or by delivering the goods.
 
Conclusion of contract with:

HQ Media Vertrieb GmbH
Thomas-Wimmer-Ring 11
80539 München
Germany
Phone: +49 / 89 / 24234803
Fax: +49 / 89 / 29088160
E-Mail: bestellung [at] hqmedia.de
Managing director: Dorothea Huhn-Weithoener
Court of registration: Amtsgericht München
Registry number: HR B 99 865

3. Right of withdrawal
As a consumer (consumer refers to any physical person who concludes alegal transaction for a purpose, which can be attributed neither to his commercial business activity nor his self-employed occupation) you have the right to revoke the contract within a period of two weeks (as outlined below).
 

cancellation policy
 
Right of Cancellation
 
 
You have the right to cancel this contract within fourteen days without stating reasons for such cancellation.
 
The cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier have or has taken possession of the goods. Insofar as within the framework of a uniform order the goods ordered are being delivered separately, the taking of possession of the last of the goods is decisive.
 
In order to exercise your right of cancellation, you have to inform us (HQ Media Vertrieb GmbH, Thomas-Wimmer-Ring 11, D-80539 Munich, phone +49/89/24234803, telefax +49/89/29088160, e-mail: bestellung hqmedia.de) by way of an unequivocal declaration (e.g. a letter sent by mail, a telefax letter or an e-mail) about your decision to revoke this contract. For this purpose you may use the enclosed sample cancellation form, however, this is not compulsory.
 
You may also electronically fill in and transmit the sample cancellation form or another unequivocal declaration on our website www.hqmedia.de. If you use this option, we will immediately (e.g. via e-mail) send you an acknowledgement of the receipt of such a cancellation.
 
To observe the cancellation period it is sufficient to send the notice of exercise of the right of cancellation prior to the expiry of the cancellation period.
 
 
Consequences of the Cancellation
 
If you cancel this contract, we have to repay to you all payments which we received from you, including the delivery costs (with the exception of any additional costs resulting from you choosing another type of delivery than the economical standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notice about your cancellation of this contract. For such repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will any fees be charged to you due to this repayment. We may refuse repayment until the goods have been returned to us or until you have furnished us with evidence that you have returned the goods, whichever may be the earlier point of time.
 
You have to send back or deliver the goods without delay and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this contract to VVA Remittendenstelle, Warenannahme 500, Henkenstr. 59-65, D-33415 Verl. The time limit has been observed if you send the goods prior to the expiry of the fourteen-day time limit. You bear the direct costs of the return of the goods.
 
You only have to compensate for a possible loss of value of the goods if such loss of value is due to your handling the goods in a way that is not required for examining the quality, features and functionality of the goods.
 
 
End of the cancellation policy. 


exclusion of the right of cancellation
1. The right of cancellation does not apply for distance contracts for the delivery of audio or video recordings or software insofar as the delivered data carriers have been unsealed by the consumer.
 
2. The right of cancellation does not apply for goods that have been transmitted in digital form (i.e. via download). This has been pointed out to you prior to the performance of the contract.
 
4. Delivery
Delivery will be made to the address you indicated. Should you select payment in advance, we will include our bank details in the confirmation of order and deliver the goods on receipt of payment. The mentioned period commences with the receipt of payment. You will receive your order as far as possible in a single consignment. There are no additional costs if your order requires a separate delivery due to technical or logistic reasons because of e.g. containing items that have to be packed separately or delivered in different ways.
 
5. Prices
The prices contained on the product pages are stated in euros and contain value-added tax at the legally prescribed rate, as well as other price components, and are quoted subject of postage. For deliveries within Germany, we will charge a flat fee of 3.95 EUR/5.00 US$/3.00 GBP. For orders exceeding a value of 20.00 EUR/27.00 US$/17.00 GBP the delivery is free of charge.
Should the goods be delivered to any other country at the request of the customer, we will charge a flat shipping rate of 7.00 EUR/10.00 US$/6.00 GBP. For orders exceeding a value of 100.00 EUR/140.00 US$/85.00 GBP the delivery is free of charge. For deliveries abroad the customer shall bear all costs associated with delivery abroad, in particular for taxes and customs.
 
Due to technical reasons it is not possible to refund German value added tax, if the order comes from a third country.
 
6. Maturity and payment, delay
You can choose between the following payment options: credit card (VISA or MasterCard) or by PayPal. Payment is processed through our service provider Ogone.
 
The purchase price has to be transferred immediately after the order of the goods. With selection of payment in advance, the purchase price will be due as soon as you have received the invoice. 
 
7. Offsetting, retention
You only have an offsetting right, if your counterclaims have been established as final and absolute,are undisputed or have been accepted by us in written form. You are only authorized for retention, as far as the claims are based on the same contractual relationship.
 
8. Reservation of title
We retain ownership of the delivered goods until the purchase price has been paid in full.
 
9. Warranty/ liability
The statutory provisions apply.
 
10. Transportation damage
If goods are delivered with visible damages to the package or the content, please report this immediately, inform the delivering company, refuse the acceptance and get in contact with us (E-Mail: info [at] hqmedia.de, +49 / 89 / 24234803 – Monday to Friday from 9 am to 6 pm CET, Fax: +49 (0)89/290 88 160).
 
Please note: The non-compliance of the above mentioned modalities has no consequences for your legal warranty rights or any other claims. But you help us to assert our own claims towards the carrier or the transport assurance.
 
11. Data protection
Gathering, processing and use of your data occurs exclusively in accordance with the currently valid data protection laws. You will find information on data protection here!
 
12. Electronic storage of the contract
We memorise your order and the order data that you have entered. The data can be requested if required. Also you have the possibility to print your order and the data you entered. You will also get a confirmation via email (to the address you entered) that we have received your order.
 
13. Contract language
The contract language is German.
 
14. Applicable law
The law of the Federal Republic of Germany shall apply, i.e. excluding the convention of the United Nations, unless opposed by any obligatory international consumer protection law.
 
15. Miscellaneous
Should separate provisions of this agreement or of these general business terms and conditions be or become ineffective or impracticable, the validity of the remaining provisions shall not be affected.
 
June 2014